Frequently asked questions

Yes. Click IT repairs PCs and laptops for home users and businesses across Tauranga, Mount Maunganui, Papamoa, Bethlehem and the wider Bay of Plenty. Most repairs are completed within one to three working days, and many software faults can be fixed remotely the same day.

We assess every device honestly. Whether data can be recovered depends on the physical and logical condition of the drive - we will never promise a result we cannot deliver. If you have lost files, stop using the device and contact us the same day.

Yes. We work with everyone from home users and three-person offices to large enterprises, healthcare providers, schools and government agencies. Managed IT, support, security and strategy are sized to your organisation - whether you need five managed devices or five hundred.

Yes. We plan, deploy, secure and administer Microsoft 365 - email, Teams, SharePoint, Entra ID, Intune and Defender - and we review licensing so you are not paying for what you do not use.

Realistic examples include email triage, customer enquiry handling, document classification and data extraction, quote and proposal generation, reporting, approval workflows, employee onboarding and data entry between systems. We find the tasks where AI genuinely saves time, and we build human review in where judgement matters.

It depends on how AI is deployed. Public tools can use your data for training; properly configured enterprise and private AI systems do not. We design every AI project around your data handling needs and keep full control over what AI can access.

Yes. We build private AI assistants and RAG (retrieval-augmented generation) systems that work against your own business knowledge, hosted and controlled so your data stays yours.

Yes. We design and build business applications, customer portals, web applications, SaaS platforms, workflow systems and AI-enabled software - with the code, data and documentation owned by your business.

Yes. API integration is one of our core services. We connect accounting, CRM, job management, e-commerce and legacy systems so data flows automatically instead of being re-entered by hand.

Yes. Remote support is available anywhere in New Zealand. Onsite support is available throughout Tauranga and the Bay of Plenty.

Yes. We provide managed security, monitoring, endpoint and email protection, incident response and recovery - plus ISO/IEC 27001 implementation guidance and audit readiness. Certification itself is issued by an accredited certification body.

Book an AI Automation Audit. We review your workflows, find the highest-value opportunities, and give you a practical plan with clear costs and success measures - usually with a small pilot live within weeks.

Both. We provide one-off projects (repairs, migrations, software builds, recoveries) and ongoing managed services (monitoring, helpdesk, security, strategy) - and many clients start with one and add the other.

Our support hours are Monday to Friday, 8 am to 5:30 pm, with urgent issues prioritised first. Response depends on current workload, and we will always give you an honest estimate when you raise an issue.