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Tauranga based - nationwide NZ & worldwide - pay as you go
Professional IT expertise on demand - from everyday computer problems to enterprise infrastructure, cybersecurity, databases, software and AI - delivered remotely anywhere in New Zealand, Australia or the rest of the world.
One flat hourly rate for every device - desktops, laptops, servers, firewalls, routers, switches and cloud. No per-device surcharge.
No more waiting for an onsite visit. Pay online, connect remotely, and let's get it sorted.
BASED IN TAURANGA, NEW ZEALAND. SUPPORTING GOVERNMENT, ENTERPRISE, BUSINESS AND HOME USERS NATIONWIDE - REMOTE SUPPORT WORLDWIDE. INSURED. EVERY SESSION RECORDED.
Remote support is subject to technician availability, internet connectivity, system accessibility and customer authorisation.
Fixed price, no surprises
NZD$125.00 per hour for every device - servers, firewalls, routers and switches included. NZD$62.50 per extra 30 minutes, GST included.
Insured and accountable
Covered by professional indemnity and public liability insurance, with a documented change process.
Every session recorded
Screen and audio recording for quality, security and dispute resolution, handled under the Privacy Act 2020.
Nationwide and worldwide
Based in Tauranga, New Zealand. Remote support means no travel time and no waiting for an onsite visit, wherever you are.
Start here - pay and send your request in one place
One flat rate of NZD$125.00 per hour, GST included, for every device - desktop, laptop, server, firewall, router, switch or cloud service. No contract, no automatic charges and no per-device surcharge. Tell us what is wrong, pay for your first hour at the bottom of the form, and we contact you to start a secure remote session.
Paid? We call you back within 30 minutes of receiving your payment - someone from our team phones you to confirm the scope and start the session.
Tell us what to fix - then pay
Fill in every field, then pay for your first hour at the bottom of the form. We receive your request and your payment together, and someone from our team calls you back within 30 minutes of receiving your payment. Remote access only ever starts with your permission.
Only buy an extension if the session needs it. Each extension is a separate payment and is never charged automatically - the same technician continues where possible.
Credit or debit card
Visa, Mastercard and American Express, through Stripe's hosted secure checkout. Click IT never sees or stores your card details.
Afterpay
Split the fee into 4 interest-free instalments, subject to Afterpay approval. Choose Afterpay on the secure checkout page; your instalment schedule is shown there before you confirm.
Prices are shown in NZD$ and include 15% GST; other currencies are an estimate for your location. Once your payment is received, someone from our team calls you back within 30 minutes. Nothing is charged until you choose a payment method and confirm on Stripe's page, and the pay button is live now. Before you pay, please read how we protect your system, data and backups.
We have been in this industry a long time and we work carefully. Here is exactly how a remote session runs, what we expect from you and what you can expect from us.
Please make sure you have a current, tested backup of the system and data before any work starts. Keeping and verifying backups is the customer's responsibility, and we cannot accept liability for data that was never backed up.
If you do not have a backup, tell us before the session. We will help you check or set one up first - and if the work is high risk, we may ask you to complete a backup before we make changes.
We tell you in advance what we are going to change, why, and what the risk is - before we touch anything. All proposed changes are explained and approved by you, and we work in small stages so nothing unexpected is bundled in.
No change is made without your authorisation. If we find something else that needs attention, we stop, explain it, and wait for your decision.
Some fixes only take effect after a restart, and a restart can reveal a fault that was already there - a blue screen (BSOD), a failing driver, or a bad update. We warn you when a reboot is required and what to expect.
If a change causes a problem, we diagnose it, roll the change back, and if needed restore from your backup. With a current backup the usual outcome is a short interruption and a clean recovery. That is exactly why the backup comes first.
Remote sessions may be recorded - screen and audio - for quality assurance, security and dispute resolution. Recordings are stored securely, access is restricted, and they are handled under New Zealand's Privacy Act 2020 and our privacy policy.
If you would prefer a session not to be recorded, tell us before we connect and we will discuss the alternatives.
We have been in the IT industry a long time. This is not our first remote session, and it will not be our last - remote support is our day job, not a side project.
Click IT is covered by professional indemnity and public liability insurance. If something goes wrong there is a real process, a real person and real accountability behind it.
One hour at a time, no lock-in contract and no automatic charges. You always know the price before you pay, and extensions are only purchased when you choose to buy them.
When the session ends you get a plain-English summary of what was found, what was changed, and what to watch for next.
In short: back up first, we tell you every change before we make it, we reboot only when needed, and every session is recorded. If something breaks after a change, we roll it back and restore from your backup - that is why the backup comes first.
Whatever the technical challenge, talk to Click IT. We take every technical problem seriously, regardless of its size - from printer setup and network troubleshooting to server configuration, database corruption and AI deployments.
Windows 10/11, macOS, applications, email and everyday problems.
Windows Server, Linux, UNIX, Active Directory and enterprise systems.
VMware, Hyper-V, Proxmox and Microsoft Azure.
LAN, WAN, Wi-Fi, VPN and firewalls.
SQL Server, MySQL, PostgreSQL and Oracle.
Investigation, containment and hardening.
Debugging, APIs, deployments and automation.
AI infrastructure and model deployment.
Advisory support for security frameworks.
Physical drive failure, damaged storage devices and laboratory recovery may require specialist services outside remote support. Governance, risk and compliance assistance - including ISO/IEC 27001 readiness - is advisory and does not constitute guaranteed certification or an independent certification audit.
We are a Tauranga, New Zealand company. Support is delivered remotely, so distance is not a problem: we help home users, sole traders, small and medium businesses, large enterprises and government teams right across New Zealand, and remote clients anywhere else in the world.
Tauranga, Auckland, Hamilton, Wellington, Christchurch, Dunedin, Queenstown, Rotorua, Napier, Hastings, Palmerston North, Nelson, Whangārei, Invercargill, New Plymouth, Whakatāne and everywhere in between - including rural and regional areas with a working internet connection.
Sydney, Melbourne, Brisbane, Perth, Adelaide and regional Australia, plus the United Kingdom, United States, Canada, Singapore and anywhere else with a working internet connection. Sessions are scheduled around your business hours - NZST/NZDT, AEST/AWST, GMT or US time zones - with after-hours work by arrangement.
Local pages with time zones, payment notes and city coverage - the same flat hourly rate wherever you are.
Remote instant IT support, on-demand helpdesk, remote server and infrastructure support, remote cybersecurity incident response, database troubleshooting, cloud and Microsoft 365 support, software debugging and AI infrastructure work - one flat hourly rate for every device, no lock-in contract. Prices are quoted in NZD including NZ GST; international clients are welcome and any tax adjustment is shown before payment.
Click IT provides remote technical support for software, operating systems, servers, databases, cloud platforms, applications, networking and IT infrastructure. For a successful session:
Where onsite work or specialist hardware recovery is needed, we will explain the alternatives, which may include your ISP or a local technician.
If we cannot resolve an eligible technical issue within the initial one-hour engagement, you will receive a refund of the initial one-hour fee under this policy. We investigate the issue, explain what we find, make reasonable attempts to resolve it, and refund the initial fee where the eligibility conditions below are met.
Each case is assessed fairly against the agreed service outcome. Connectivity or hardware limitations are assessed on their facts and are not an automatic refusal. Additional 30-minute extensions have separately stated refund terms. Nothing in this policy limits your rights under the Consumer Guarantees Act 1993, the Australian Consumer Law or other consumer laws.
For production server outages, database failures, application crashes, ransomware incidents, security breaches, corrupted data, failed deployments, critical infrastructure issues or AI system failures, call us now. Urgent requests are subject to technician availability. We do not offer 24/7 support unless separately agreed. We cannot guarantee ransomware decryption, and we do not pay ransoms.
CALL +64 7 281 1057NO JOB TOO SMALL. NO IT CHALLENGE TOO COMPLEX.
NO MORE WAITING FOR IT SUPPORT.
BASED IN TAURANGA, NEW ZEALAND. SUPPORTING GOVERNMENT, ENTERPRISE, BUSINESS AND HOME USERS NATIONWIDE - AND REMOTE CLIENTS WORLDWIDE.
CLICK IT. CONNECT. LET'S FIX IT.
Let’s talk
A repair, a migration, a security gap or an AI project - describe it in plain words and we will tell you honestly what it takes.