North America
Remote IT Support in United States
On-demand remote IT support for US businesses, clinics, agencies and households, with fixed NZD pricing and documented change control.
NZD$125.00 per hour incl. GST · NZD$62.50 each extra 30 minutes · prices in NZD
≈ US$69.09 per hour, US$34.55 per extra 30 minutes at the 14 Nov 2026 rate - you are charged in NZD
Click IT supports US small and mid-sized businesses, healthcare clinics, agencies, e-commerce teams, software companies and households remotely. One hourly rate covers every device - servers, laptops, firewalls, routers and cloud.
We schedule to your time zone and keep a written record of every change, which suits teams that need evidence for audits or cyber-insurance questionnaires.
Where we are. Every session is delivered remotely by our team in Tauranga, New Zealand. We do not claim an office or local staff in United States - what you get is a senior technician, a fixed price and a written record of the work.
What we fix remotely in United States
- Windows, macOS, Linux and Windows Server
- Microsoft 365, Outlook, Teams and Entra ID
- Firewalls, routers, switches, VPN and Wi-Fi
- VMware, Hyper-V, Proxmox, Azure and AWS
- SQL Server, MySQL, PostgreSQL and Oracle
- Cybersecurity, backups and incident response
Your hours
Eastern to Pacific Time (UTC-5 to UTC-8). After-hours work by arrangement.
Insured and recorded
Professional indemnity and public liability cover; sessions recorded for quality and disputes.
Payment
Card or Afterpay where eligible. ≈ US$69.09 at the 14 Nov 2026 rate; charged in NZD.
Cities and regions we support in United States
Support covers United States nationwide wherever a working internet connection is available. We schedule to your local time (Eastern to Pacific Time (UTC-5 to UTC-8)).
How it works
- 1
Pay for the first hour
Card or Afterpay through Stripe's secure checkout. Nothing is charged automatically.
- 2
Send the support request
Tell us the system, the problem and your time zone. Include the receipt reference if you have paid.
- 3
We connect with your permission
A secure remote session starts, every change is explained first, and you get a plain-English summary.
Privacy and local rules
Personal information is handled consistently with applicable US federal and state privacy rules, including HIPAA where health information is involved, and our privacy policy.
We access only the systems you authorise, and we can sign an NDA or data-processing terms before the session if your organisation requires it.
Questions from United States
- Can you help with HIPAA-related systems?
- We can support the technical side - access control, backups, endpoint security, logging and change records - where you authorise access. Compliance sign-off remains with your privacy officer or auditor.
- Do you sign NDAs and business associate agreements?
- Yes. We can sign an NDA before the session, and a BAA where a healthcare client needs one. Ask before we connect and we will sort the paperwork first.
Remote support elsewhere
Need it sorted today?
Pay for the first hour, send the request, and we will contact you to start a secure session. Connection time depends on technician availability.