Europe
Remote IT Support in Frankfurt
Remote IT support for German SMEs and technology teams, with GDPR-aware handling and English-language sessions.
NZD$125.00 per hour incl. GST · NZD$62.50 each extra 30 minutes · prices in NZD
≈ €62.62 per hour, €31.31 per extra 30 minutes at the 14 Nov 2026 rate - you are charged in NZD
On-demand remote IT support reaches Frankfurt, Germany, with a fixed price and every change explained before it is made. Sessions run from our Tauranga, New Zealand base and cover Windows, macOS, Linux, servers, firewalls, routers, cloud services and backups.
Click IT supports German SMEs, manufacturers, software companies, agencies and professional services remotely. One flat hourly rate covers servers, endpoints, Microsoft 365, firewalls and cloud services.
Sessions are in English and scheduled to CET/CEST - usually your morning and our evening - with the slot confirmed in writing.
Where we are. Every session is delivered remotely by our team in Tauranga, New Zealand. We do not claim an office or local staff in Frankfurt - what you get is a senior technician, a fixed price and a written record of the work.
What we fix remotely in Frankfurt
- Windows, macOS, Linux and Windows Server
- Microsoft 365, Outlook, Teams and Entra ID
- Firewalls, routers, switches, VPN and Wi-Fi
- VMware, Hyper-V, Proxmox, Azure and AWS
- SQL Server, MySQL, PostgreSQL and Oracle
- Cybersecurity, backups and incident response
Your hours
Central European Time (UTC+1/+2). After-hours work by arrangement.
Insured and recorded
Professional indemnity and public liability cover; sessions recorded for quality and disputes.
Payment
Card or Afterpay where eligible. ≈ €62.62 at the 14 Nov 2026 rate; charged in NZD.
Areas covered around Frankfurt
Remote support covers Frankfurt and Germany, plus anywhere else in Germany with a working connection. all Germany coverage.
How it works
- 1
Pay for the first hour
Card or Afterpay through Stripe's secure checkout. Nothing is charged automatically.
- 2
Send the support request
Tell us the system, the problem and your time zone. Include the receipt reference if you have paid.
- 3
We connect with your permission
A secure remote session starts, every change is explained first, and you get a plain-English summary.
Privacy and local rules
Personal data is handled consistently with the GDPR and the German Federal Data Protection Act (BDSG), including data minimisation and restricted access.
We access only the systems you authorise, and we can sign an NDA or data-processing terms before the session if your organisation requires it.
Questions from Frankfurt
- Can you sign a data-processing agreement?
- Yes. We can provide a DPA and describe our access controls before the session. Legal review stays with your own adviser.
- Do you support German-language systems?
- Yes. We can work with German-language Windows, Microsoft 365 and application interfaces; sessions and notes are in English.
- Do you provide remote IT support in Frankfurt and nearby areas?
- Yes. We support Frankfurt and surrounding areas including Frankfurt, Berlin, Munich, Hamburg, Stuttgart, plus anywhere else in Germany with a working internet connection. Support is delivered remotely from our Tauranga, New Zealand base - we do not claim a local office in Frankfurt.
Other remote support locations in Germany
Need it sorted today?
Pay for the first hour, send the request, and we will contact you to start a secure session. Connection time depends on technician availability.