Asia
Remote IT Support in Kandy
Remote IT support for Sri Lanka businesses and households in Colombo and Kandy to Jaffna - fixed NZD pricing, English sessions, documented changes.
NZD$125.00 per hour incl. GST · NZD$62.50 each extra 30 minutes
≈ LKR 23,075.26 per hour at the 15 Nov 2026 rate. Card is charged in NZD.
Kandy teams and home users get on-demand remote IT support over their existing internet connection, with one flat hourly rate and every change explained before it is made. Colombo's IT services, apparel and tourism businesses need reliable email, servers and backups.
Click IT provides remote IT support to Sri Lanka businesses, government teams, non-profits and households - from Colombo and Kandy to Jaffna and regional areas. One flat hourly rate covers desktops, laptops, Windows Server and Linux, Microsoft 365, firewalls, routers, switches, databases and cloud services; there is no per-device surcharge and no lock-in contract.
Colombo's IT services, apparel and tourism businesses need reliable email, servers and backups. Sessions are delivered in English from our Tauranga, New Zealand base, scheduled to Sri Lanka Time (UTC+5:30), and every change is explained before it is made.
Where we are. Every session is delivered remotely by our team in Tauranga, New Zealand. We do not claim an office or local staff in Kandy - what you get is a senior technician, a fixed price and a written record of the work.
What we fix remotely in Kandy
- Windows, macOS, Linux and Windows Server
- Microsoft 365, Outlook, Teams and Entra ID
- Firewalls, routers, switches, VPN and Wi-Fi
- VMware, Hyper-V, Proxmox, Azure and AWS
- SQL Server, MySQL, PostgreSQL and Oracle
- Cybersecurity, backups and incident response
Your hours
Sri Lanka Time (UTC+5:30). After-hours work by arrangement.
Insured and recorded
Professional indemnity and public liability cover; sessions recorded for quality and disputes.
Payment
Card or Afterpay where eligible. Charged in NZD.
Areas covered around Kandy
Remote support covers Kandy and Sri Lanka, plus anywhere else in Sri Lanka with a working connection. all Sri Lanka coverage.
How it works
- 1
Pay for the first hour
Card or Afterpay through Stripe's secure checkout. Nothing is charged automatically.
- 2
Send the support request
Tell us the system, the problem and your time zone. Include the receipt reference if you have paid.
- 3
We connect with your permission
A secure remote session starts, every change is explained first, and you get a plain-English summary.
Privacy and local rules
Personal information is handled consistently with Sri Lanka's Personal Data Protection Act and our privacy policy. We access only the systems you authorise, restrict access to session recordings, and can sign an NDA or data-processing terms before a session.
We access only the systems you authorise, and we can sign an NDA or data-processing terms before the session if your organisation requires it.
Questions from Kandy
- How do Sri Lanka clients pay for remote support?
- Payment is by card through Stripe and, where the card networks support it, charged in LKR at the daily exchange rate - so the amount on the checkout page is the amount you pay. Afterpay appears only where your account, currency and transaction are eligible; otherwise the charge is in NZD.
- What time do remote support sessions run in Sri Lanka?
- Sri Lanka Time (UTC+5:30). You are 6.5 hours behind New Zealand, so sessions are booked for your morning, which falls in our evening or the following morning. The exact local slot is confirmed in writing before we connect.
- Can you sign an NDA or data-processing agreement for Sri Lanka work?
- Yes. We can sign an NDA or data-processing terms before a session, and we access only the systems you authorise. Personal information is handled consistently with Sri Lanka's Personal Data Protection Act and our privacy policy. We access only the systems you authorise, restrict access to session recordings, and can sign an NDA or data-processing terms before a session.
- Do you have an office or local staff in Sri Lanka?
- No. Every session is delivered remotely by our team in Tauranga, New Zealand. What you get instead is a senior technician, a fixed price and a written record of the work - no local office costs are passed on to you.
- What does remote IT support cost in Sri Lanka?
- One flat hourly rate in NZD, GST included, covers every device: desktops, laptops, servers, firewalls, routers, switches, databases and cloud services. Extra 30-minute blocks are bought only if the work needs them, and nothing is charged automatically. The current price and an indicative LKR figure is shown at the top of this page.
- Do you provide remote IT support in Kandy and nearby areas?
- Yes. We support Kandy and surrounding areas including Kandy, Colombo, Galle, Jaffna, plus anywhere else in Sri Lanka with a working internet connection. Support is delivered remotely from our Tauranga, New Zealand base - we do not claim a local office in Kandy.
Other remote support locations in Sri Lanka
Need it sorted today?
Pay for the first hour, send the request, and we will contact you to start a secure session. Connection time depends on technician availability.